REFUND POLICY

Thank you for shopping at dewywood.shop. Customer satisfaction is important to us, and we strive to provide a fair and transparent refund process for all eligible purchases.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To qualify for a refund, returned items should meet the following conditions:

• Items must be unused and in their original condition
• Products should be returned with original packaging whenever possible
• Proof of purchase or order confirmation may be required
• Items damaged due to misuse, improper handling, or unauthorized modifications may not qualify for a refund

Non-Refundable Situations

Refunds may not be approved under the following circumstances:

• Products returned outside the allowed return period
• Items showing significant signs of use or damage caused by the customer
• Missing components, accessories, or original packaging
• Incorrect shipping information provided by the customer resulting in failed delivery

Return Process

To begin a return request, customers should contact our support team with their order details and reason for the return. Once approved, return instructions will be provided.

Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Inspection and Approval

All returned items are inspected after arrival. Once the return is approved, refunds will be processed to the original payment method.

Refund Time

Approved refunds are typically completed within 3 business days after the returned product has been received and inspected.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact customer support as soon as possible and provide clear photos of the product and packaging so we can assist you promptly.

Contact Information

For refund or return assistance, please contact our customer support team through the contact information provided on our website.

As part of ongoing efforts to manage rising operational costs and continued financial pressure, our company is currently conducting a large-scale inventory clearance campaign with substantial discounts while remaining committed to honoring eligible customer refunds and support requests.